At Duverz, we understand the importance of receiving your purchased products promptly and in pristine condition. That's why we leverage a vast network of couriers to ensure swift and reliable delivery.

 

For deliveries within India, your product will typically arrive within 1-3 business days, while international shipments may take 5-7 days, depending on the location.

 

Enjoy complimentary shipping on prepaid orders placed within India. Additionally, if your order is canceled, damaged, lost, or undelivered, we guarantee a full refund of the entire order amount.

 

RETURNS/EXCHANGE POLICY - INDIA:

At Duverz.com, we are committed to offering the latest fashion items of impeccable quality at unbeatable prices. If you're unsatisfied with the fit, color, or design, simply initiate an exchange within 7 days of delivery. To request an exchange or refund via store credit.

 

RETURNS/EXCHANGE - INDIA:

We take pride in curating products that meet rigorous standards. All items are fully guaranteed against defects or faulty workmanship. Our aim is to handle customer concerns with fairness and reasonableness, and we appreciate your cooperation in return.

 

Our returns and exchange policy allows you to request a return or exchange within 7 days of delivery. We kindly request that you refrain from using the product and maintain its original condition, packaging, accessories, and tags. This ensures that the returned product remains in a resalable condition upon reaching our warehouse. Failure to comply may result in a deduction of Rs 200 and delays in processing your exchange or cancellation of your request.

 

As a growing brand, our goal is to extend the reach of Duverz to as many customers as possible. To facilitate this, we offer:

 

Free exchanges

Free credit note refunds, redeemable on our website for any product at any time.

Products purchased under promotions or sales:

Items bought under any promotion, clearance sale, Deal of the Week, or other offers are eligible for exchange or refund via store credit, with a minimum charge of Rs 200 for reverse pick-up service provided by the company. Alternatively, if you prefer to ship the item to us, no charges will apply.

 

Please note that we only offer store credit refunds for returns. Once we receive your return, our team will conduct a quality check. If the product meets our standards, we will issue a credit note or process the exchange. However, if the product fails the quality check, we will return it to you and reject the return or exchange.

 

Exchanges due to size mismatch, color discrepancy, or receipt of a defective item will be provided free of charge, subject to stock availability.

 

Products categorized as other accessories:

Please be aware that we do not accept returns or exchanges for small accessories such as socks and cardholders, regardless of their condition or use. We encourage customers to carefully consider their accessory purchases before finalizing their orders. Our standard return and exchange policy apply to all other products not listed in this category.